Need Help with MySchoolBucks?

If you’re experiencing issues with your MySchoolBucks account, please contact the MySchoolBucks Parent Support Line at 855-832-5226.

Support can help with:

• Trouble signing in or resetting your password
• Adding or removing students
• Payment errors, declined transactions, or duplicate charges
• Questions about saved payment methods or pending payments
• Error messages such as “Page Expired” or “Invalid Session”

For School-Specific Questions

If your issue involves information specific to Franklin Towne Charter High School, please contact:
[email protected] or call (215) 289-5000.

Contact the school for:

• Your child’s current account balance
• Refunds or balance corrections
• Incorrect or missing fees
• Questions about payment deadlines or partial payment options

Note: MySchoolBucks Support cannot view or adjust student balances, fees, or school payment policies — those are managed locally by the school.