Franklin Towne Charter High School A National Blue Ribbon School of Excellence

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Tech Help

Franklin Towne Charter High School’s IT Department is ready and willing to assist you with all your technology needs and concerns.

 

Student Username or Password Issues?

For assistance logging into your Franklin Towne account please use the link below or see a teacher for assistance.

 

Student Password Reset/Unlock

 

 

 

Infinite Campus

Infinite Campus has "Forgot your username?" and "Forgot your password?" features which can be used to regain access to your account. 

 

Online Payments 

Infinite Campus allows users to make payments online with the use of a credit card. Please note a non-refundable 5 % convenience fee for all web payments made through Infinite Campus is necessary to cover the per transaction fees charged to Franklin Towne Charter Schools, by Infinite Campus and our payment gateway provider (Vanco Services). If a refund is honored by FTC, for any reason, Franklin Towne Charter Schools will refund only the cost of the item. Convenience fees will not be refunded.

 

To make a payment (partial or full) in Infinite Campus:

 

  • Choose “Fees” on the left menu in the Family section to view your payment history. To make a new payment, you can choose “Make a Payment” on the Fees page, or click Payments on the left menu.
 
  • On this page click the dropdown menu to choose the item for which you will be making a payment. Enter the amount you wish to pay. You can also click the blue button in the Due column to automatically fill in the total amount. If you have already paid partially in cash or with check, you can pay the balance with your credit card if you so wish. Once done, press “Continue.”
  • On the next page you can choose an existing payment method, or enter a new one. To enter a new method, click “Add.” In the popup window, first confirm your billing information. This information comes from your Infinite Campus profile. Next add your credit card information. When done, press “Save” and then press “Continue.”
  • On the final page, you will see your total and be asked to confirm. You will also be prompted to enter your e-mail address so a receipt can be sent to you. Press “Make Payment” to complete the transaction.
 

Student Lunch Accounts

  • To access ScholarConnect, on the homepage select Towne Parents > Food Services and then select ScholarConnect Login.
  • New users should select New User? click here.
  • Choose “Franklin Towne Charter High School: MAIN (107001)” from the list then fill in your child’s Student ID, Date of Birth, and Zip Code.
  • Parents having trouble logging in can click on "Trouble Logging In?" and work through the process of a password reset.
 
If an account is locked, you will receive a message alerting you to call ScholarChip at (877) 722-2447.
 
Student lunch accounts are managed by ScholarChip. Franklin Towne does not have access to these accounts. Therefore, for all ScholarChip issues please contact them at (877)
 
722-2447 to receive assistance.
 
 

 

FTC Digital Resources 

 

FTCHS provides many digital resources to enhance and manage the learning experience for our students. Infinite Campus, Discovery Education, EBSCO, and Office 365 support single sign-on, meaning your Franklin Towne username and password will grant you access to these sites. When you change your Franklin Towne password, the passwords for these sites will change as well. ABC-CLIO does not support single sign-on. Please see you classroom teacher for directions on how to log into this resource.
 
 
 
 
 
Having Trouble?
 
If you are experiencing any difficulty after referencing the above instructions, you may contact FTC IT Support at 215-391-4592. If you leave a voicemail, please be sure to leave your name, the name of your student(s) if necessary, and a callback number so that we can assist you promptly.